Privacy Policy
Introduction
Before you provide us with your personal data or consent to its processing on our website, we kindly request that you carefully read this Privacy Policy. Understanding these conditions ensures a clear understanding of how we will cooperate.
This Privacy Policy applies to your usage of the Services, as outlined in our Terms and Conditions.
This Privacy Policy elucidates the instances, locations, and reasons behind our processing of personal data for individuals utilizing the Website, how we utilize it, the circumstances under which we might disclose it to others, your rights regarding your personal data, and the measures we take to keep it secure.
Interpretation of Terms
- Personal Data: Any information related to you, either alone or when combined with other data, enabling the entity collecting and processing such information to identify you as an individual.
- Processing of Personal Data: Any operation involving your personal data, automated or not, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, transmission, dissemination, alignment, combination, restriction, erasure, or destruction.
- Data Subject: Any identified or identifiable natural person whose personal data is processed by the controller responsible for processing, in this case, you as a Customer of the Website.
- Consent of the Data Subject/User: A freely given, specific, informed, and unambiguous indication of the data subject/user’s wishes, signifying agreement to the processing of personal data related to them.
- Website: Refers to both the mobile website and mobile application owned by us. Other terms, such as Customer, Expert, Company, etc., are defined in our Terms and Conditions.
General
When you access the Website, we collect log information and place cookies on your device to track your activity on the Website. You can opt out of cookies except those necessary for the Website’s functionality.
As a registered Customer, we may collect and process Cookie identifiers and data you provide upon registration, including first name, last name, email, phone number, or social network ID (if assigned via Facebook or Google), time zone, IP address, and device type.
For Experts, we may collect and process additional data such as zip code, gender, year of birth, city of residence, and education experience.
We process your personal data only when we have lawful bases.
Data Collection Scope
The Company collects the following information from you for the stated purposes:
- Account for Customer: Personal data submitted by you upon registration and subsequent editing of account settings.
We are not responsible for any consequences resulting from sharing your personal information with Experts.
- Order Details: Information is provided when filling out order forms and shared with experts via the Messaging System.
- Posting of Information: Personal data freely submitted on the Website, including surveys and feedback. Communication details with our customer support team are also processed.
Information posted on/through our Website, including personally identifiable information, may be processed. By doing so, you acknowledge its availability to the Website and Experts.
- Service Use, Cookies, and Other Similar Technologies: Monitoring and analyzing web traffic, tracking behavior while using our Services, and receiving information about your device and location. Cookies are used to understand and remember preferences.
If you have already agreed to cookies on our website and want to change or disable them, please use the following instructions for your browser.
- Billing Information: Payment and related information provided for services. Payment card details are not collected, processed, or stored on our Website; they are sent to third-party payment providers. Some data is retained for tax and financial reporting purposes.
- Sensitive Data: Not processed unless explicitly agreed.
- Social Network Pages: Interactions with our social network pages are analyzed for efficiency and social media marketing purposes.
- Information Required for Submitting Tax Documentation: Personal data may be processed to comply with tax and accounting legislation.
Data Collection Purposes
We may process the personal data you voluntarily provide us for the following purposes:
Provision of Services: We process your personal data to grant access to our Services and fulfill our obligations under the Terms and Conditions for Service provision. This includes using your personal data upon registration to facilitate Experts in locating your account or profile to provide you with Services. Please note that without the information provided under our Terms and Conditions, we cannot provide the functionality of our Website or connect you with Experts.
Payment Services: To utilize the Services, you must provide payment information (e.g., credit card details) and billing information through our partners – third-party payment providers. These providers process your personal data with encryption and other security measures. Refer to our Refund Policy for more details. We do not store your payment information on our servers; our partners securely handle it.
Communications: We may contact you via email and other channels for Service-related purposes, including security and legal notices, announcements, updates, and suggestions. Your contact data may also be used to gather feedback and conduct research to enhance the user experience of our product. You can opt out of such communications in each message, excluding legal notices or changes to user settings.
Marketing and Promotion: Your personal data may be processed for analyzing, personalizing, and improving our marketing practices. We may send you direct marketing emails and special offers unless specific consent is required. You can opt out of our marketing messages through the mechanisms described in each message and user settings.
Analytics and Development: We monitor and analyze the personal data you provide, web traffic, cookies, and usage data to improve the Website, understand customer engagement, develop new features, and enhance Services. We may also conduct polls and surveys and use relevant advertising based on past Service use.
Support: Data may be used to resolve disputes, monitor behavior, and respond to complaints or requests on the Website.
Compliance with Legal Requirements: Certain payment information is processed to comply with financial and/or accounting regulations. Data collected may be used to respond to legal requests and exercise legal rights.
Fraud Prevention: We monitor log information, payment data, and Website behavior to prevent fraudulent activities and assist users.
Changes: If we change the purposes of processing, you will be informed prior to the use of your personal data within the new purposes. You may not have access to certain Services if you choose not to provide the requested personal data.
Archival Purposes: Information may be archived for legal purposes, such as proving certain events in the pursuit or defense of claims.
Responding to Contact: Contact information provided by you may be used to respond to your inquiries or requests.
Promoting Safety: We examine Website operations and use to verify accounts, enhance security, and combat inappropriate behavior. Ensuring Website safety and compliance with Terms and Conditions is our priority.
Aggregate/De-Identify/Anonymize Data: We may aggregate, de-identify, or anonymize collected information for research and marketing purposes. Such data may be shared with third parties at our discretion.
Legal Bases for Data Processing
As explained above, we utilize personal data in various ways depending on your interaction with our Website and/or participation in our services. We may process your personal data relying on one or more of the following legal bases, depending on the circumstances:
- Consent: Processing is based on the consent you have given.
- Performance of Services: Processing is necessary to provide our Services to you according to our Terms and Conditions.
- Legitimate Interests: Processing is necessary for our legitimate interests, including:
- Compliance with financial and accounting legislation.
- Assessment of the Company’s business efficiency through analyzing website traffic and financial performance indicators.
- Promotion of the Website through social media networks, media outlets, and affiliates.
- Fraud prevention and ensuring appropriate protection of personal data.
- Experts’ verification.
- Compliance with Applicable Legislation: Where necessary, compliance with applicable legislation (e.g., data subject request processing).
- Protection of Vital Interests: In exceptional cases, to protect your vital interests or those of another person or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
We will notify you of the legal basis applied for processing and other relevant details before commencing processing of your personal data on a specific legal basis unless we are unable to do so in accordance with our obligations under applicable legislation.
Sharing of Your Personal Data
The Company does not share, sell, or transfer your personal information to outside parties. However, this exclusion does not apply to the third parties we collaborate with to operate our Website and provide you with the Services or Products you order online. Cooperation with such third parties is contingent upon their agreement to never share, sell, or transfer any information about our customers and visitors that they receive from us.
Examples of parties with whom we may share your personal data include:
- Subcontractors: Engaged to assist in processing personal data, such as hosting service providers, IT specialists, advertising and marketing companies, legal advisors, etc. All subcontractors process data under contracts with the Company and only according to our instructions.
- Advertisers, Advertising Agencies, and Intermediaries: Participate in selecting the content of advertisements displayed to you on our website based on information obtained from cookies or other online identifiers.
- Payment Intermediaries: Receive your payment data when you pay for Services.
- Legal Compliance and Protection: Disclosure may occur if required by law or in response to legal processes, enforcement of our Privacy Policy or other contracts with you, protection of our rights, property, or safety, etc.
By checking the respective box when providing us with your personal data, you consent to such transfer and processing within the purposes set in this Privacy Policy.
Storage Duration of Your Personal Data
We retain your personal data for varying periods depending on the purpose for which it is processed:
- To Perform Services: Stored as long as you have a user account on our Website. Data may be deleted or anonymized upon account deletion but may be retained longer to comply with legal requirements or ongoing legal proceedings.
- Based on Legitimate Interest: Kept until you object to the processing or until the data is no longer relevant.
- As Required by Law: Data is used for a period in accordance with applicable laws.
- Based on Your Consent: Until withdrawal of your consent or fulfillment of the purpose for which the data was collected.
Your Rights as Data Subject Regarding Your Personal Data
- Right of Confirmation, Access, Rectification, Erasure, Restriction of Processing, Data Portability, and Object to Processing: You have these rights as detailed in the Privacy Policy.
- Withdrawal of Consent: You can withdraw consent at any time.
- Request for Copy of Personal Data and Correction: You have the right to request a copy of your personal data and request corrections if necessary.
- Complaint: If you believe our use of your data violates your rights, you can lodge a complaint with the competent data protection authority.
- Right to Request Deletion of Personal Information: California residents have the right to request deletion of certain personal information, subject to certain exceptions.
- Shine the Light Disclosure: California residents have the right to request information regarding the manner in which we share certain categories of personal information with third parties for their direct marketing purposes.
Please note that some information may be exempt from deletion requests under applicable law. We reserve the right to verify your identity before responding to your request.
Additional Information for California Residents
The California Consumer Protection Act (CCPA) provides additional rights for California residents regarding their personal information, as outlined in this section.
If you are a California resident, you may request:
- The categories of Personal Information collected or disclosed about you in the last twelve months.
- The categories of sources of such information.
- The business or commercial purpose for collecting or selling your Personal Information.
- The categories of third parties with whom we shared Personal Information.
- Access to and/or a copy of certain information we hold about you.
- An option to delete certain information we have about you.
Certain information may be exempt from such requests under applicable law.
Exercising CCPA Rights
We reserve the right to verify your identity before responding to your request. We may need to collect additional personal information from you to verify your identity, depending on the type of request and the sensitivity of the personal information requested. We will not discriminate against you for exercising any of your CCPA rights.
Other Privacy Commitments
Cross-Border Transfers: We process your personal data both within and outside the United States. While different countries may have varying privacy laws, we ensure high privacy compliance across all jurisdictions.
Time for Reply and Reaction: The Company commits to providing information on action taken regarding your rights within one month of receiving your request. This period may be extended by two months in complex cases or high request volumes if necessary. You will be informed of any extensions and reasons for delay.
Security: We implement technical and organizational measures to ensure the security of your information, protecting it against unauthorized processing, accidental loss, destruction, or damage.
Accessing Account to Provide Support: In exceptional circumstances requiring customer support, our specialists may need to access your account with your permission. Your personal data submitted to your account may be visible to them. We always seek your permission before accessing your account, although refusal may impact the timeliness and quality of support provision.
Children’s Privacy: Our Services are not intended for children under 16 without parental or legal guardian consent. If you’re under 16, you need permission from your parent/legal guardian before providing personal data. We may process data on children under 16 with parental/legal guardian consent for service use.
Breach Notifications: In the event of a data breach with risks to your rights, we will inform you and relevant data protection agencies promptly. We take steps to minimize risks associated with such breaches.
“Do Not Track” Requests: Our Services do not support “Do Not Track” requests, and we do not share personal data with third parties for direct marketing purposes.
Providing Data is Voluntary: Providing personal data to the Company is voluntary, but creating a user account and using our Website’s features is necessary. Failure to provide personal data will limit access to our Website functionalities.
Updating this Policy: We may update this Privacy Policy periodically. Changes will be posted on our Website, and significant modifications will be notified via email or through the Website. Your continued use of our Website confirms your understanding and acceptance of the latest version of this Privacy Policy.
Contact Us:
This Privacy Policy is subject to change. Please review it periodically for updates.
For any queries regarding this Privacy Policy, our data practices, or compliance with applicable law, please reach out to us via email at support@homeworkswriter.com
